High-quality listening and feedback can be transformative for nonprofits and the people they serve. This guest article from Brad Dudding, Chief Impact Officer at The Bail Project and Megan Campbell, Senior Director of Programs & Strategy at Feedback Labs, highlights the growing recognition among nonprofits and grantmakers of the impacts of listening to the people they serve.
They introduce the newly-updated Core Principles of High-Quality Listening and Feedback, which guide nonprofits in creating effective, equitable listening processes. These principles include sharing power with constituents, centering the voices of the least heard, committing to action, protecting constituents, continuous reflection and improvement, transparency, reporting back, and systematic integration.
Importantly, the article also provides guidance on how nonprofits can use these principles to enhance their performance and impact, and shares resources and support available for building feedback systems. |