Anne Hindery, CEO of the Nonprofit Association of the Midlands, confirmed that Bishop had reached out to her organization. Hindery said she shared with Goodwill its annual survey of comparable pay at nonprofits, its best practices guidelines for boards, and offered additional training for its board members. Hindery is also working to help identify someone to do the third-party review.

Hindery said the plans Goodwill has announced are a good first step. But she said the charity now needs to turn those plans into real organizational change.

“This is an opportunity — as painful as it may be — to say ‘What do we need to fix?’ ” Hindery said. “I think they are receptive to learning about the right things, and I think that’s great. What they ultimately do at the end of the day, time will tell.”